Engaged Marketing: NPS Recommendation & Loyalty Benchmarks 2011-2012

NEW: Australian B2C Industry Reports

Engaged Marketing is proud to announce the release of the 2011/2012 NPS Benchmark reports for providers of Property Insurance, Motor Insurance, Cars, Banking & Mobile Networks.

These reports cover the following:

• Which marketing channels have the greatest influence on purchasing decisions
• NPS scores by brand
• Analysis of customers reasons for their recommend score
• Percentage of sales driven primarily by word of mouth
• Number of positive comments consumers make about their brands
• Number of negative comments consumers make about their brands

• NEW Word of Mouth insights including the following:
• Percentage of existing customers that 'love their brand'
• The top 3 ways Promoters describe their customer experience.
• The top 3 emotions Promoters experience when they deal with their brands

Property Insurance | $695 | Learn more

Motor Insurance | $695 | Learn more

Read the motor & property press release for report highlights.

Cars | $695 | Learn More

Read the cars press release for report highlights.

Banking | $695 | Learn more

Read the banking press release for report highlights

Mobile Networks | $695 | Learn more

Read the mobile network press release for report highlights

Terms:

The PDF file that will be available to the recipient as a result of this purchase contains copyrighted material and is intended for use by the recipient. It may not be distributed outside his or her organisation. For detailed Terms and Conditions please click here.

Net Promoter, NPS and Net Promoter Score are registered trademarks of Satmetrix Systems Inc., Bain & Company and Fred Reichheld