Press Releases :

December 2011:

• Virgin Mobile outshines telecommunication giants
• Banks could have more profitable customers if they stopped trying to satisfy them.
• APIA all smiles in customer recommendation stakes, for a second year running.
• Subaru wins customer recommendation race for the second year running

August 2010:

• Subaru wins loyalty race
• Major insurers take a customer beating from APIA,    twice

July 2010:

• 2010 Annual Net Promoter Benchmarks for Customer Loyalty

April 2009:

• First Net Promoter Score Loyalty Partner in Australia
• Generating Growth in a Contracting Economy

Resources :

• The 2009 Consumer Recommendation & Loyalty Study

In the News :