On my last business trip to India I had the pleasure of staying at the Orange County Resort in Coorg outside, Bangalore in India. The Orange County experience is one that I will never forget as it was truly memorable.
A great welcome
It started with us arriving at reception to receive a traditional Indian welcome. This [...]
The popularity of The Ultimate Question by Fred Reichheld has resulted in a plethora of Net Promoter Score ® implementations in small and large organisations.
Looking at the headline you probably think I am another academic or market researcher criticizing NPS®. On the contrary I think NPS® is a great concept. So why do I [...]
I read a fascinating book recently called The Big Moo by Seth Godin. This book is a follow up to The Purple Cow also by Seth Godin which, as everyone knows, is a massive best seller. The Big Moo is a collection of articles by 30 + business leaders including Guy Kawasaki, Tom Peters, Alan [...]
