Author Archives: Chris Roberts

My best customer experience ever!!!!

On my last business trip to India I had the pleasure of staying at the Orange County Resort in Coorg outside, Bangalore in India. The Orange County experience is one that I will never forget as it was truly memorable.

A great welcome
It started with us arriving at reception to receive a traditional Indian welcome. This [...]

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Cut costs or increase customer focus? That is the question

The response to the current economic crisis in Australia is a bit bipolar. On the one hand:
 
·         A fast food chain had a value meal with a burger, fries, drink AND an ice cream sundae for just $4.99 which is very unusual.
·         The local coffee shop offered me a free cake with my coffee.
·         A [...]

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Brisbane Restaurant Feasts on Word of Mouth

A few weeks ago we dined at the ‘Garuva Hidden Tranquillity Restaurant’ at the Valley in Brisbane.It was recommended to us by a friend.  They did not tell us a lot except that we would find it interesting and that the food was great.

So we made a booking and rocked up.  We drove past the [...]

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Chris Roberts,
Director Engaged Marketing
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