Benchmarking Store

We are just finalising The 2014/15 Consumer Recommendation & Loyalty Studies

These reports will include the following insights:

  • Which marketing channels have the greatest influence on purchasing decisions
  • NPS scores by brand
  • Analysis of customers’ reason for their recommend score
  • Percentage of sales driven primarily by word of mouth
  • Stated loyalty to current brand graphed against the NPS of each brand
  • Satisfaction mean scores by brand across key attributes / interactions
  • Customer Experience Insights:
    -NEW Perceptions of Service Ease
    -The top three ways Promoters describe their customer experience.
    -The top three emotions Promoters experience when they deal with their brands

 

For any further questions please email enquiries@engagedmarketing.com.au

benchmark

State of Employee Engagement

Engaged Marketing
Employee Engagement Australia

Learn More

Travel Website 2014/15

Engaged Marketing
Australia B2C NPS
Benchmarks 2014/15:
Online Travel

Learn More

Financial Institutions 2014/15

Engaged Marketing
Australia B2C NPS
Benchmarks 2014/15:
Financial Institutions

Learn More

Superannuation 2014/15

Engaged Marketing
Australia B2C NPS
Benchmarks 2014/15:
Superannuation

Learn More

Motor Insurance 2014/15

Engaged Marketing
Australia B2C NPS
Benchmarks 2014/15:
Motor Insurance

Learn More

Property Insurance 2014/15

Engaged Marketing
Australia B2C NPS
Benchmarks 2014/15:
Property Insurance

Learn More