Engaged Marketing’s employee engagement approach focusses on deep drivers of growth, such as recommendation, purpose and leadership. Our employee engagement survey provides insights across range of metrics linked directly to growth. We intimately understand the strong link between employee engagement and leadership. This has been incorporated within our multi-dimensional leadership program which provides relevant leadership frameworks and tools for every level of your business.
The benefit of our customer experience services is that we help you build your very own CX DNA, including functional and emotional benefits. We embed this as a regular discipline deep within your organisation, and give you the NPS® tools to evaluate your progress, make adjustments and effectively deal with Detractors. As a result, more customers will become Promoters of your brand.
Our brand consulting approach crafts the strategic brand elements required to guide your organisation’s identity. This interactive process results in shared buy-in and consensus from key stakeholders to create an energised and purpose brand. We can also benchmark your brand against your competitors and provide insight for your positioning strategy.
The Engaged Marketing Advantage
It was the mission “to unleash potential in organisations and individuals” that began the journey of Engaged Marketing. Since then we have passionately pursued this goal with each of our clients. We live this passion by being a value-adding, proactive partner in our engagements – not merely a supplier of services.
Unlike traditional strategic consultancy firms, we can also provide a proprietary end-to-end service, from strategy development to research and analysis, right through to the implementation of recommended strategies. We use and distribute leading Customer Experience solutions in Asia Pacific such as Satmetrix NPX®, which provides clients best practice solution for their customer engagement.
Our proprietary Total Engagement Model helps our clients align who they are (culture), what they do (customer experience) and what they say (brand communication) based on their uniquely defined customer value proposition.
We have been using a customised NPS program designed by Engaged Marketing for approximately 3 years. We have found this customer research methodology to be quite powerful in our business and I would say I am firmly an NPS promoter!
Guiding us through the roll out of the Net Promoter® program Engaged Marketing has helped drive change which has reflected in the loyalty and recommendation from our customers.
Engaged Marketing’s strategic approach to customer research allowed us to pinpoint the precise areas where we need to focus our efforts on our largest clients, enabling us to drive client loyalty and satisfaction.
Latest Engaged Marketing News
As we enter an age where employee engagement is emerging as one of the top drivers of business growth, the ‘why’ of engagement has become quite clear. What’s still a mystery though is the ‘how’.Though [...]
Customer experience has become an indispensable part of the business vocabulary with more and more businesses striving to deliver experiences that illicit recommendation from their customers. Surely not easy task in itself. This is [...]
The previous blog in this Q&A series focussed on the major reason as to why customer service is often not at the forefront of modern business activity. I hope that my readers enjoyed my perspectives [...]